Healthcare screens that inform patients and support staff

Fugo can sign a Business Associate Agreement (BAA) for healthcare organisations that are covered entities under HIPAA. However, the platform is deliberately designed so that no protected health information (PHI) needs to appear on patient-facing screens. Patient queue systems display anonymous reference numbers rather than names, and all data integration configurations can be set to exclude or anonymise sensitive fields.

Fugo uses a screen grouping and role-based permissions system that makes this straightforward. You can create separate screen groups for patient areas and staff areas, and assign different users permission to manage each group. Staff communications content never appears on patient-facing screens, and vice versa.

Fugo does not have native integration with clinical EHR systems like Epic or Cerner, and we recommend that no clinical data flows directly from EHR systems to display screens. However, Fugo can integrate with operational data sources — appointment scheduling systems, room booking platforms, capacity dashboards — via our REST API connector.

Fugo media players cache content locally, so a screen will continue displaying its last downloaded content if internet connectivity is lost. Our enterprise hardware players also include watchdog software that automatically restarts the player if it encounters a software error.

Yes — emergency alert broadcasting is a core Fugo feature. You can configure emergency message templates for different alert types (fire, lockdown, weather, code blue, code red, etc.) that are ready to trigger at any time. When an alert is triggered, it overrides all content on every screen in the selected network or location within seconds.