Salesforce-powered screen takeovers

Yes. Fugo connects to Salesforce and lets you display announcements when specific CRM events happen. For example, you can announce a Closed Won Opportunity or alert a service team when a customer Case is escalated. You choose what triggers the announcement and which screens show it.

You’ll need a Fugo account and compatible screen hardware. See how Fugo works for an overview of the setup.

Your Salesforce administrator installs the FUGO TRIGGERS managed package, then authorises the connection from Fugo CMS using Salesforce’s secure OAuth sign-in.

Once connected, you can select the Salesforce objects you want to monitor and configure your triggers. There’s no need to build a custom integration or write Apex code.

You’ll need a Fugo account, a connected screen, and access to Salesforce. Here’s how it’ll work:

1. Install the Salesforce integration. Have your Salesforce administrator install the FUGO TRIGGERS managed package in your Salesforce org.
2. Connect your account. In Fugo CMS, go to Settings → Connections, select Salesforce, and authorise the connection using your Salesforce credentials.
3. Create a trigger. Open Triggers in Fugo and choose Salesforce as your event source.
4. Choose what to monitor. Select a Salesforce object, such as Opportunity or Case, and define the conditions that should activate your trigger. For example, an Opportunity moving to Closed Won.
5. Create your announcement content. Choose the content you want to display. You can include details from the Salesforce record to personalize the message.
6. Choose your screens and publish. Assign the trigger to the screens that should display it. When a matching event occurs, Fugo shows your announcement before returning to regular playback.

You can run Salesforce triggers alongside your usual playlists or Salesforce TV dashboards without having to dedicate a screen exclusively to announcements.

See the full setup guide here.

You’ll need a Salesforce user with sufficient permissions to set up the connection. In particular, Salesforce requires the Customize Application permission so Fugo can enable “Change Data Capture” for the objects you select.

Once connected, Fugo can only access records permitted by that Salesforce user’s existing permissions. It doesn’t give Fugo unrestricted access to your CRM.

The FUGO TRIGGERS managed package contains an External Client App and the configuration Salesforce needs to authorise Fugo.

It doesn’t install Apex classes, Lightning Web Components, Aura components, or Visualforce pages. No Fugo application code runs inside your Salesforce org. The trigger processing happens in Fugo.

Fugo uses OAuth 2.0 with PKCE to authorise the connection, with encrypted tokens and restricted API access.

The integration requests only two OAuth scopes: api and refresh_token. Refresh tokens rotate and expire after 30 days of inactivity, and token requests are restricted to Fugo’s registered IP addresses.

The FUGO TRIGGERS managed package also passed Salesforce AppExchange Security Review in September 2026.

Fugo doesn’t copy or maintain your Salesforce database. It processes incoming CRM events and retrieves the information needed to evaluate your trigger rules.

If you choose to include Salesforce record details in an announcement, those values become part of the content Fugo stores and publishes. You’re in control of what information appears on your screens, so it’s worth considering where those screens are located and who can see them.

Yes. Salesforce triggers are a useful way to add recognition to your sales gamification program without asking reps to use another application.

You could put a Closed Won announcement on the sales floor when a rep lands a major deal, for example. It’s a simple way to give achievements more visibility while people are still working toward their targets.

Fugo is primarily a digital signage platform, rather than a dedicated sales gamification system.

Specialist sales gamification software typically offers features such as competitions, points, leaderboards, and performance-based rewards. Fugo takes a different approach: it lets you turn Salesforce activity into announcements that appear on workplace screens.

You can also use Fugo’s TV dashboard software to display existing sales leaderboards and performance dashboards alongside those announcements.

Yes, and the two work well together.

A Salesforce TV dashboard gives your team an ongoing view of pipeline performance and other CRM metrics. Triggers take over the screen when something specific happens, such as a major deal closing. Once the announcement finishes, your regular dashboard content resumes.

This way, your screens can show the bigger picture throughout the day without missing individual achievements.