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Fugo
Digital signage for call centers

Call center dashboard displays

Put queue status, SLA metrics, and agent performance on shared screens so supervisors and agents react to conditions as they change. No tab switching, no delayed reports.

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Call center floor with wall-mounted displays showing live queue metrics and agent performance dashboards
Why screens in call centers

Why call centers put dashboards on screens

Visible metrics change behavior. When the whole floor can see queue depth and SLA status, teams respond faster and managers intervene earlier.

Make queue depth visible early

When agents and supervisors can see queue depth on a wall screen, staffing problems surface before customers start abandoning calls.

Cut time spent pulling reports

Supervisors checking dashboards on their laptops is a context switch. A wall display gives the same information passively, freeing time for coaching.

Keep agents aware of SLA status

Agents already have enough open on their desktops. A shared screen shows SLA compliance without asking anyone to open another browser tab.

Support staffing decisions during spikes

Volume spikes need quick responses. Visible call volume trends let supervisors reassign agents or activate overflow queues before service levels drop.

Surface trends hiding in analytics tools

Patterns in handle time, first-call resolution, and callback rates are easy to miss inside analytics platforms. On screen, they stay visible all day.

Create accountability around response times

When average speed of answer and abandonment rates are on the wall, the whole team shares ownership of service quality.

What teams display

What call center teams show on screens

Call center displays typically combine queue status, agent metrics, and service level data from contact center platforms.

Real-time queue depth and wait times

Current calls waiting, longest wait time, and queue trends by skill group.

SLA compliance and service levels

Percentage of calls answered within target, tracked against daily and weekly goals.

Agent availability and status

How many agents are available, on calls, in wrap-up, or on break across each queue.

Call volume trends and patterns

Inbound volume over the last hour, day, and week to help anticipate staffing needs.

Customer satisfaction scores

CSAT and NPS results from post-call surveys, updated as new responses come in.

Escalation alerts and priority tickets

Flagged tickets, VIP callers, and escalations that need immediate supervisor attention.

Fugo features

Fugo features for call center displays

Fugo connects to your contact center tools and puts live dashboards on any screen in the building.

Dashboard integrations

Dashboard integrations

Display dashboards from Zendesk, Five9, Genesys, or any contact center tool with web-based reporting. Fugo shows whatever your dashboard shows.

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Zendesk dashboards

Zendesk dashboards

Connect Zendesk Explore dashboards directly. Show ticket queues, agent workload, and satisfaction metrics on shared screens.

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Content triggers

Content triggers

Automatically switch screen content based on conditions. Show an alert layout when queue depth exceeds a threshold, then return to normal when it clears.

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Design studio

Design studio

Build custom layouts that combine multiple data sources on one screen. Put queue metrics next to agent leaderboards or SLA gauges next to announcements.

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Common questions

Call center dashboard display FAQs

What contact center tools does Fugo connect to?

Fugo displays dashboards from any tool with web-based reporting, including Zendesk, Five9, Genesys, NICE, Talkdesk, and custom wallboard applications. If your tool has a dashboard URL or web interface, Fugo can show it on screen.

How is Fugo different from a built-in wallboard?

Built-in wallboards are tied to one platform and limited in layout options. Fugo lets you combine data from multiple tools on one screen, schedule different views for different shifts, and manage displays across multiple locations from one place.

How often does the data refresh?

Fugo displays whatever your dashboard shows in real time. Refresh frequency depends on your data source. Most contact center dashboards update every 5 to 30 seconds. Fugo reloads the dashboard at a configurable interval to keep data current.

Can different teams see different metrics?

Yes. Each screen gets its own content configuration. Show queue depth and handle time on the agent floor, escalation alerts in the supervisor area, and summary KPIs in the operations room. Each view updates independently.

What hardware works for open floor plans?

Commercial displays in 43 to 55 inch sizes work well for most call center floors. Mount them where agents can see them without turning around. Pair each screen with a small media player like an Amazon Fire TV Stick or a dedicated Fugo player.

Is our call center data secure on Fugo?

Fugo does not store your contact center data. We display dashboards from your existing tools via secure, encrypted connections. Fugo is SOC 2 Type II certified and supports role-based access controls to limit who can configure screens.