Historically, digital signage CMS providers haven’t been able to share Zendesk reports on-screen without making them public via URL or exposing your login credentials to your devices. That is, until now.
Fugo’s design minimizes exposure of your credentials and data. Credentials are stored encrypted in AWS Secrets Manager and are only accessible to dedicated, private servers that exist solely to execute Fugo’s Dashboards code. This approach means organizations can rest assured their data is protected & their credentials truly kept secure.
Having easy, fast access to your customer service data isn’t just a win for your customer experience and support teams - it’s a win for your customers too.
By putting your reporting data on screen, your colleagues have all the insights they need - ticket statistics, activity streams, agent rankings - ready at a glance, to learn from and act on in real time. This is key for optimizing how your company interacts with your customer, scoring you their trust and loyalty.
Highlight your most important metrics in ways that are meaningful & engaging for your intended audience
Split your screen into zones, cycle through multiple dashboards, mix & display data from different services
Trigger relevant conversations & proactive alerts to the right people in the company, making it easier to work together effectively.
Fugo lets you replicate your office digital signage by securely embedding your Zendesk dashboards and Fugo playlists in your coworkers’ browsers and intranets with an embeddable Company Channel