Top Questions About Your Fugo Trial (FAQ)

Table of contents

Starting your Fugo trial is the quickest way to see how digital signage can work for your team. But we know new users often have a few common questions — things like What can I publish? What hardware do I need? or How does pricing work?

This guide brings together quick answers to those FAQs so you can focus on testing Fugo and deciding if it’s the right fit for your project.

Here’s what this FAQ covers:

Let's dive in!

You'll do that in your Media library.

Get there from the Content drop-down menu in the top navigation bar:

You can drag & drop media from your device or by uploading from a Google Drive or Dropbox folder.

You can skip manual uploads by connecting Fugo to your file storage or digital asset management (DAM) tool using one of our apps:

These integrations sync your selected files or folders directly with Fugo, so your screen content automatically updates when you make changes in those tools.

☝️ Each is linked above to a handy tutorial guide with instructions.

Apps are feeds that come from third party tools, configured to be displayed on your TV screens with Fugo. They allow for different kinds of workflows like:

👀 You can browse all our apps frome the App Store. Get there from the Content drop-down menu in the top navigation bar:

These labels indicate which Fugo plan you’ll need to access each app:

You can use both Free and Premium apps during your trial. To keep access to Premium apps after your trial, you’ll need to upgrade to a Core or Enterprise plan.

Note that some apps, even those labeled "Free", may require you to purchase a subscription from the 3rd party tool. Those include:

Dashboards (sometimes called TV Dashboards) is a feature in Fugo that lets you securely display private web pages on your screens.

They’re called “dashboards” because they’re most often used to show live dashboards and reports from tools like Salesforce, HubSpot, Atlassian, or Zendesk. But technically, you can display any password-protected or SSO-only URL your team uses for work.

We don’t yet have native integrations with every platform (though more are coming!), so these pages are displayed using the Dashboards feature instead.

Here’s how it works: Fugo uses your login credentials to open your chosen URL in a secure cloud environment - essentially a simulated browser session - then captures a screenshot of that page. That image is displayed on your screen and refreshed automatically at a set interval (one hour by default).

This setup allows you to show pages hosted in the cloud or restricted to your local network or on-premise server, without compromising security.

Where to find it: you can get there from the Dashboards page in the top navigation bar:

Dashboard apps: some dashboard & reporting tools have native Fugo integrations. You do not need to use the Dashboards feature to connect them. Instead, you'll use the app:

That's exactly what our Design Studio is for! It's a lot like Canva or Google Slides, but allows you to work with more than just text & media in your slides.

Use to:

You can access it from the Studio tab of the Content drop-down menu in the top navigation bar:

To connect Fugo to your TV screen, you’ll need to install the Fugo player app on a compatible device. You can do that in one of two ways:

A) Smart TV / SOC (System on Chip) display

If your display runs Android or Google TV and has access to the Google Play Store, you can download the Fugo app directly - just like you would Netflix.

Many modern smart TVs from brands like Sony, Philips, Sharp, TCL, and others use Android or Google TV, which makes them compatible out of the box.

Some professional-grade displays from Samsung and LG also include dedicated operating systems built for digital signage:

B) Media player

If your TV doesn’t have a compatible operating system, you can plug in a media player or mini PC via HDMI and install Fugo there.

A few that we recommend are:

If your Samsung professional display includes the Samsung Smart Signage Platform (SSSP), it can run Fugo natively - no external media player needed.

If you have a consumer-grade Samsung TV (like one purchased from a retail store), it likely doesn’t include SSSP, so you’ll need an additional media player.

If your LG display runs one of the following operating systems, it’s compatible with Fugo out of the box:

Displays running other LG operating systems may still work but could require a separate media player.

No - the Fugo player app works on a wide range of compatible devices.

That said, if you plan to display data-heavy dashboards (like Power BI or Looker visualizations), we recommend using one of our Fugo-branded players for best performance and reliability. Alternatively, a Windows, Linux, or Chrome-based mini PC with sufficient power will also perform well in this case too.

Each Fugo player model is rigorously tested and vetted by our team to ensure it runs Fugo’s apps smoothly, even under demanding workloads. They’re a solid choice if you want a plug-and-play setup you can depend on.

Absolutely. Our team can recommend the best setup based on your content needs and environment.

Reach out to sales@fugo.ai with a quick note about what you plan to display, and we’ll help you choose the right hardware.

Yes, you can use Fugo on your Amazon Firestick. However, note that we no longer recommend Firesticks for new purchases.

Users have reported several issues with operating system updates interrupting or crashing the Fugo app. You can read more about our performance notes for the Firestick here.

If your budget allows, we recommend considering alternative devices for your screen/s like a Chromecast with Google TV, a Google TV Streamer, a Raspberry Pi 5, or a Fugo player.

Because Dashboards connect directly to your company’s SSO and authentication systems, there are a few technical steps to configure before you can start using them.

For that reason, we enable Dashboards after a short demo call with our team.

During the call, our team will:

After that, we’ll enable the feature in your trial account so you can start testing.

The Dashboards feature lets you securely display private dashboards and reports (like Salesforce, HubSpot, or Tableau) on your screens - without leaving them logged in on a shared device.

Here’s what happens behind the scenes:

This process makes it possible to show live, authenticated dashboards without exposing login details or running them directly on your devices.

Once Dashboards have been enabled for your trial (after a short setup call with our team), you can try them out right away.

Once it's enabled, go to the Dashboards page from your top navigation bar and click Create Dashboard:

Choose your platform from the available options:

If your platform isn’t listed, scroll down to start with your dashboard URL instead:

Absolutely. Our team is happy to walk you through setup or troubleshoot any issues.

Reach out to sales@fugo.ai for setup assistance or a guided demo.

Each time Fugo accesses, screenshots, and refreshes your dashboards, it uses secure cloud computing resources. This process is resource-intensive and contributes to server load, which is why it’s a premium feature and limited to one refresh per hour by default.

This balance helps us maintain security and stability for all users while keeping costs manageable.

Yes. You can host your dashboards on-premise, meaning they render from a local server or Windows machine instead of Fugo’s cloud servers.

When running on-premise, you control the refresh interval yourself - even as frequently as every 5 minutes or 1 minute - since it doesn’t rely on cloud server capacity.

This setup is available as an Enterprise feature, but we can help you test an on-premise dashboard before upgrading your plan to make sure it fits your needs.

Fugo charges a license fee per screen you connect to our CMS - one screen equals one license.

This means you only pay for the screens that are actively publishing content, not for the number of users or apps in your account. You can add as many team members or playlists as you like without affecting your license cost.

You can see current pricing on our Pricing page.

Core plan

Each plan includes everything you need to create and manage content - but higher tiers unlock more advanced features and integrations.

Here’s a quick summary of the most fequently asked about features:

Yes, we offer volume discounts for larger networks and special pricing for non-profits and educational organizations.

Email sales@fugo.ai with a short note about your use case, and we’ll share available options.

When you’re ready to upgrade from your trial to a paid plan, go to the Upgrade page in your account to select your plan and complete checkout.

You can get there by clicking the green circular account icon in the top-right corner, then selecting Account → Upgrade.

You can reach our sales team anytime at sales@fugo.ai.

We’re happy to answer questions about pricing, compatibility, or how Fugo fits into your specific use case.

Absolutely!

If you’d like to see Fugo in action first, we can schedule a live demo tailored to your project.

Our team will walk you through how Fugo works, what hardware and integrations you’ll need, and help you decide whether it’s the right fit before you start your trial.

Yes!
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If you’d like a hand getting started, you can book a starter call with our team.
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We’ll show you the basics of managing screens, uploading content, and using key features like apps, playlists and Design Studio - so you can make the most of your trial.

Absolutely.

We have documentation ready to help you clear Fugo with your procurement, security, or compliance teams.

Just email sales@fugo.ai, and we’ll guide you through the process or provide the necessary paperwork.

If you’re evaluating Fugo for a larger deployment, we can help you outline potential ROI, deployment models, and scalability options to present internally.

Reach out to sales@fugo.ai and mention you’d like help with an evaluation deck or proof of concept.

In the meantime, we recommend browsing this Solution Overview & Sample RFP response to learn what differentiates Fugo & how it can help your organization.

Your screens will keep showing whatever content was last published, but you’ll be unable to make updates or publish new content until you upgrade.

You can upgrade anytime to unlock full access and continue managing your screens right where you left off.

Yes - if you need more time to finish testing, loop in additional team members, or complete vendor approval, we can extend your trial on request.

Just email sales@fugo.ai and let us know what you need.

Yes!
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You can invite teammates to collaborate on your trial by adding them from People and Spaces tab of your Account page:

They’ll get their own login, and you can assign roles or permissions if needed.

You can contact us anytime at support@fugo.ai.

Or, if you’re logged into your account, open the chatbox in the bottom-right corner to message us directly:

Our support team is available during UK business hours (8:00 AM – 6:00 PM GMT).

We also have a few globally distributed team members who occasionally pick up messages outside those hours, but responses are primarily handled during the UK workday.

If you contact us outside those hours, we’ll get back to you as soon as we’re online the next business day.

We aim to respond to all support messages within one business day, often much sooner.

During busier periods, technical inquiries that require deeper investigation may take slightly longer, but we’ll always keep you updated on progress.

To help us troubleshoot quickly, please include:

Yes! We have several resources to help you get started and troubleshoot on your own:

You can find all our latest updates on the What’s New page — including new integrations, feature releases, and bug fixes.

To access it:

We also send occasional email updates with major announcements and release highlights, so we recommend opting in when you sign up for your trial.

That’s everything you need to begin exploring Fugo.
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We hope this guide gives you the context and confidence to make the most of your trial.

If you need assistance, have technical questions, or would like to discuss your setup, our team is here to help.

You can reach us at support@fugo.ai for product or technical support, or sales@fugo.ai for account and pricing inquiries.

Thank you for trying Fugo we’re so glad to have you onboard 🙂 .