Switching from the Classic CMS to Fugo CMS 2.0

Table of contents

Welcome to the new Fugo CMS!

This release is a full visual overhaul of the platform, built on the same core system that already powers your screens.

Your screens, playlists, media, apps, and settings all stay where they are. What changes is how you work with them: navigation is faster, workflows are clearer, and the interface is built to support new features we’re introducing over time.

The goal is simple: make managing screens easier today, and make it possible for Fugo to evolve faster going forward.

The new CMS is being introduced through a phased rollout, giving teams time to explore the new interface and transition at their own pace. (Learn more about the rollout below).
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During the soft launch, you can move between the classic CMS and the new CMS at any time.

Your screens, playlists, media, apps, dashboards, and account settings automatically carry over through both versions. The new CMS runs on the same underlying system, so you can switch back and forth at any time without affecting your setup.

Alongside the redesign, this launch introduces several new capabilities that were not part of the previous (AKA Classic CMS.)

You can now switch the CMS interface to dark mode from the account menu.

For teams that spend long stretches managing screens, the darker interface is easier on the eyes and works better in low-light environments.

Account admins can now allow people from their organization to request access to an existing Fugo workspace when they sign up. When new users sign up, they can ask to join the company’s existing account and admins can approve or decline the request from the People page.

This helps keep teams working inside the same workspace and prevents duplicate accounts from being created across the organization.

Managing many screens inside a single building can get confusing fast.

The new Floor Plan view lets you upload a building layout and place screens directly onto it. Instead of guessing which “Lobby Screen 2” you’re looking at, you can see exactly where each display sits in the space.

It’s a much clearer way to manage dense deployments like offices, campuses, retail stores, or venues.

Triggers can now connect directly to Salesforce, expanding the ways screens can react to business activity.

When something important happens in your CRM - like a deal closing or an opportunity changing stage - screens can automatically display the moment in real time.

Across the new CMS you’ll see slide-in side panels for things like screens, playlists, media, and apps.

Instead of navigating away from your current page, details open in a side panel so you can review and edit information while keeping the rest of your context visible.

The side panel also integrates in-context help. When instructions are available, you can open the related support article directly in the panel and keep it visible while you work on the page.

This makes it easier to follow setup steps without constantly switching between documentation and the CMS.

The new CMS introduces Ask Fugo, a slide-in panel you can open from anywhere to search your account, jump to key items, and start common tasks without leaving the page you're on.

Use it to quickly find screens, playlists, media, dashboards, Studio designs, triggers, people, or spaces. The panel also includes quick actions for things like adding a screen, uploading media, creating a playlist, or starting a new dashboard.

Ask Fugo is also where help lives inside the product. From the panel you can open the What’s New feed to see recent product updates, or jump into the Help Center if you need instructions.

Most parts of the CMS already existed, but have been redesigned to be clearer, faster, and easier to work with.

The CMS navigation has been tweaked to make the layout of the platform easier to understand at a glance.

The sidebar is organized around the core workflow of managing screens and content.

Notable changes include:

Formerly called the Welcome page in the classic CMS, the new Home page gives you a quick read on how your network is doing.

Instead of opening multiple pages to check on things, Home surfaces the most important information immediately.

Highlights include:

The Screens page is where you manage every display connected to your account.

It’s been redesigned to give you better visibility into what’s running across your network.

Key improvements include:

Playlists remain the core way content is published to screens, but the editor has been redesigned to make the workflow clearer.

Key improvements include:

Media functions like a full file manager for your content.

You can upload, organize, preview, and manage assets without leaving the CMS.

You can:

Apps are pre-built content modules that bring live information to your screens.

The Apps library makes it easy to add dynamic content without building anything from scratch.

Features include:

Studio is Fugo’s canvas-based editor for designing content directly inside the CMS.

Instead of uploading static slides, you can build layouts that combine media, apps, and text.

You’ll find:

Dashboards let you put web-based tools directly on screens.

Instead of building custom integrations, you can capture and display existing dashboards from tools like Salesforce, Tableau, Jira, SAP, or internal systems.

Features include:

Triggers allow content on your screens to react automatically to events happening elsewhere.

For example, when a deal closes in HubSpot or Salesforce, a message can instantly appear on office screens celebrating the win.

Triggers support:

Account and team settings are now easier to manage from a centralized Settings modal accessible from the account dropdown in the navigation panel.

From here you can manage both personal account settings and organization-wide configuration, including users, spaces, security, and external integrations.

Key areas include:

These settings bring together the administrative tools needed to manage both your team and your account infrastructure.

The new CMS also unlocks a number of features that will be rolling out over time.

All new product releases will ship in Fugo CMS 2.0, so switching to the new CMS is the best way to access upcoming capabilities as they launch.

Here are some of the features currently on the roadmap.

Ask Fugo will soon expand into a full AI assistant for managing your account.

Using the chat interface, you’ll be able to ask questions about your screens, playlists, and account configuration, get guidance on Fugo features, and perform tasks by describing what you want to do.

For example, you might ask Ask Fugo to:

Conversations will persist across sessions, allowing you to return to previous chats and continue where you left off.

Screens will soon be able to use a fallback playlist if they temporarily lose connection.

This lets you assign a backup playlist with media that will continue playing if the screen can’t reach the CMS. When connectivity is restored, the screen will automatically return to its normal scheduled content.

Fallback playlists are useful for making sure displays never go blank, especially in environments where a stable connection isn’t guaranteed.

The Planner is currently read-only in the classic CMS.

In CMS 2.0 it will become fully editable, allowing you to manage content schedules directly from the planner interface.

This will make it easier to visualize what’s scheduled across your screens and adjust schedules without switching between multiple views.

You’ll soon be able to tag screens and publish playlists to those tags instead of selecting screens individually.

Tags make it easier to manage large deployments by grouping screens that share a purpose, location, or format.

For example, you might tag screens by:

Once screens are tagged, playlists can be published to the entire group at once. Any screen with that tag will automatically receive the content.

Today, Fugo only sends alerts when a screen goes offline.

CMS 2.0 will expand this with a full event notification system that can notify you about activity across your account.

Planned notification categories include:

Notifications can be sent to selected email recipients and configured by event type.

The new Fugo CMS is being introduced through a phased rollout.

This approach gives teams time to explore the new interface, share feedback, and transition comfortably before the classic CMS is retired. Throughout the rollout, your existing screens, playlists, and content will continue working exactly as they do today.

We’ll give customers plenty of notice before any major changes happen, and you’ll receive reminders inside the CMS and by email before each phase of the transition.

Our goal is to make the move to the new CMS smooth and predictable with enough time for every team to switch at their own pace.

The new CMS is being introduced through a phased rollout.

Phase 1 — Soft launch (current)

The redesigned CMS is now available as an opt-in experience.

You can switch to the new CMS from the account menu and explore the updated interface while continuing to use the classic CMS if needed. During this phase we’ll focus on gathering feedback, fixing rough edges, and continuing to ship improvements.

Phase 2 — New CMS becomes the default

Once the new experience has been refined through real-world usage, the new CMS will become the default interface when you log in.

The classic CMS will still be available temporarily so teams have time to transition.

Phase 3 — Classic CMS becomes legacy

Eventually the classic CMS will be retired and all accounts will use the new CMS.

Before that happens we’ll communicate clearly and provide plenty of notice so teams have time to prepare.

We rebuilt the CMS so we can improve the product more quickly and more safely.

The new architecture makes it easier to ship frequent updates, reduce inconsistencies across surfaces, and lay the groundwork for features that depend on reliable structure and data.

Join us!