Table of Contents

Pricing

Upgrading to a paid subscription

Managing your subscription

Frequently Asked Questions

Need more help?

All pricing information can be reviewed on our website at www.fugo.ai/pricing

You can also view our pricing information from inside Fugo CMS at www.fugo.ai/app/account/billing

Fugo currently offers 3 plans: Essential, Core, and Enterprise plans.

Essential Plan quick facts

Core Plan quick facts

Enterprise Plan quick facts

To understand what the main differences are between the plans in terms of features covered, please refer to the breakdown below 👇

We provide discounts for non-profits, startups, and religious organizations.

The discounts are available through coupon codes (a.k.a. promotion codes) that our team will share with qualifying customers.

Reach out to sales@fugo.ai if you have any questions about qualifying for a discount.

We accept payment in the following currencies: USD, GBP, EUR

We accept the following payment methods:

The availability of payment methods on your Checkout form is automated by our payment processor -Stripe. Available payment methods are automatically detected & displayed to you based on eligibility and region.

Let us know at billing@fugo.ai if you don't see the option you need.
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Once your 14-day free trial is over, you will be prompted to upgrade your plan and add a payment method.

You can upgrade to a paid plan at any time by logging into your account & heading to your Billing portal at www.fugo.ai/app/account/billing.

You can also access it from the green Account icon in the top right corner of the CMS. Navigate to the Upgrade tab to choose a plan.

Click Upgrade on the plan you want to select. Or select Contact Us to get in touch about Enterprise pricing.

This will open the payment detail form for you to fill out.

Here, you will need to:

1. Select your currency (we currently accept payment in USD, EUR, and GBP)

2. Select your payment schedule (yearly or monthly)

Then hit Subscribe. You'll designate how many licenses you want to purchase on the next page - Checkout.

On the Checkout page, you'll need to:

1. Input the number of licenses you want to purchase from the Qty dropdown under Fugo Plan.

2. Add a promotion code if you have one.

3. Follow the steps in the right hand panel to complete the process of adding your preferred payment method.

Your subscription details are tracked on the Billing page of your account, and include:

You can find the Billing tab in your account portal, accessed from the circular green Account icon in the top right corner of the CMS:

Pro-rata licenses explained

Every time you add a screen to your Fugo account, you'll be charged for that screen at full rate for the month, or pro-rata if you've added the screen in the middle of a billing cycle.

With annual plans where you’ve already pre-payed for the year, you can add screens pro-rata at any point within the annual cycle.

For example, if your subscription started on January 1st & you’re on the monthly plan and you add a screen later on in the month, then you’ll be charged a prorated amount until your subscription renews on February 1st. Once the next month begins you’ll see both screens on just one invoice.

You can also remove a screen, which will stop it from displaying content or becoming billed for in your next payment cycle.

You will select your plan at the time of upgrading, and you can change your plan (Essential/Core) or payment schedule (Monthly/Annually) at any time.

You can do that from the 3 dot menu next to your Plan type.

To update or change your payment method, go to your Billing portal at https://www.fugo.ai/app/account/billing.

Click Add a Payment Method to re-submit a new payment information form with the updates in any information applicable (i.e. address, zip code, expiration dates, etc.).

Click Request Alternative Payment to send us a message about your preferred method of payment.

You can make changes through the portal directly, or reach out to billing@fugo.ai if you have any questions or need help with payment updates.

You can specify an email address to route your invoices & billing information to. It does not need to match the email address registered to your Fugo account.

To update your billing email address, reach out to our team at billing@fugo.ai with your request.

You can cancel your subscription any time. To do so, go to your Billing portal at https://www.fugo.ai/app/account/billing.

Click the 3 dot menu next to your plan type and select Cancel Subscription from the drop down.

Will I be charged when my Fugo trial is up?

No. We don't ask for a credit card up front, so you'll only be charged when you decide you're ready to upgrade to a paid subscription. If you want to continue after your trial, we'll ask for payment details and resume your service.

How do screen licenses work?

Every device (that is, every screen or media player) that is connected to your Fugo account requires its own license; each license is charged at full rate for the month if it is linked to a live screen.

You can add or remove screens at any time; your current screen count & renewal date will be reflected in the billing portal of your account. With our annual plan, you prepay for the year and can add screens pro-rata at any point during the annual cycle.

Can I pay via check, purchase order, wire transfer, or BACS?

This would be considered an annual invoiced plan, and we may be able to accommodate your preferences, but please note that this plan requires certain conditions to select as your Fugo subscription.

Also note, this plan does not qualify for the annual discount incentive that is available if the plan is paid via credit card. Some companies and organizations have a purchase order or reimbursement plan available for expenses – we recommend this option to pay via credit card if available. For more information, contact our team at billing@fugo.ai.

I’d like to trial or use a premium feature - who do I contact?

Note that all standard and premium apps & features are available during your 14-day free trial. The easiest way to activate a premium feature or app is to subscribe to our Core plan at the end of your trial period.

If your trial period has ended or you’re on the Essential plan & are interested in activating a premium feature, such as TV Dashboards or Single-Sign-On (SSO), please contact support@fugo.ai. Alternatively, you can connect with your dedicated account manager for more information.

Are any apps and integrations an extra cost to my subscription?

Most of the apps available for use and listed at https://www.fugo.ai/appstore/ are free with your Fugo subscription, with the exception of our premium apps which will be labeled as such in the app store.

There are some services which may require an additional cost to you, but you are provided with that information in advance and these are normally third-party websites that require you to sign up for their service. Our guides will also reflect if a service is a third-party website and has an additional cost.

If you have any questions about a specific app or service, or what plan might be the best fit for your project, please reach out to our sales team at sales@fugo.ai.