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Fugo is constantly adding new features to make us your preferred digital signage platform. As Fugo evolves and improves, there are some devices and operating systems that fall behind. When this happens, we no longer support or recommend such devices. The main reason is performance and compatibility issues that surface from aging hardware and software that will negatively impact your Fugo experience.

Another factor is that some operating systems restrict access to capabilities that are required for Fugo to function properly. For all of these reasons, we maintain a list of not supported/ not recommended devices and operating systems to help guide customers away from hardware that will not deliver an ideal user experience.

This article outlines the equipment and platforms that are not currently supported or recommended to work with Fugo.

The first generation Fire TV Stick is no longer supported by Fugo. This model was released in 2014 and has been discontinued by Amazon. It can be identified by its small 3.3” inch size compared to newer models, and has the model code W87CUN.

We no longer recommend Amazon Fire TV devices in general due to software limitations and system updates to these devices that often disrupt digital signage playback.

Amazon Fire TV devices are intended for low intensity video streaming for home users and are generally not suitable for digital signage systems that require 24/7 operation and reliability.

Read about our Amazon Fire TV recommendations in more detail here.

Chromecast models 1, 2, 3, and Ultra are not officially supported or recommended by Fugo. In the past, Chromecast referred to devices that supported Google's casting technology.

Google sold devices by this name that enabled customers to cast content from other devices like phones and tablets on a TV screen. However, these older devices offer poor resolution for text, making it hard to read, and the overall processing power to display signage is not adequate to offer an optimum experience.

More recently, new Chromecast devices from Google utilize Android TV instead of just their legacy casting technology, essentially turning them into fully-fledged media players. We can recommend these newer models as they function similarly to other dedicated Android media boxes. The original Chromecast models (1-3 and Ultra) have power and performance limitations that make them unreliable for long-term digital signage use with Fugo.

While these devices do still work, we no longer recommend Intel Compute Sticks for use with Fugo. These devices have limited power/storage when used for digital signage, which could lead to issues over time.

Consider alternate Windows based devices if you are buying new, but if you already have one then you can still try out Fugo on your Intel Compute Stick.

ASUS has discontinued software updates for the Chromebit CS10 as of November 2020. Without continued support from the manufacturer, we can no longer recommend this device for use with Fugo, but they do currently work.

If you currently own a Chromebit CS10 then you will still be able to run Fugo, but without being able to update the device you may find issues further on as Fugo continues to evolve.

Fugo does not currently support Apple TV. Full HTML5 support is needed, which is restricted by Apple at this time. We hope to add support in the future if this changes, but for now, it is currently not supported.

Roku devices and Roku TVs are incompatible with Fugo. Roku uses its own operating system, and we do not have a Fugo player available for this proprietary OS. Also, software limitations on these devices means that there is currently no way to render HTML5 content with a modern browser on Roku.

To review the devices & operating systems supported by Fugo, check out this guide. And if you have any questions please reach out to us at support@fugo.ai.