Billing 101: Manage Screen Licenses & Payments

All pricing information can be reviewed on our website at www.fugo.ai/pricing

You can also view our pricing information from inside your Fugo account at https://www.fugo.ai/app/account/upgrade

Fugo currently offers three main plans: Essential, Core, and Enterprise.

This add-on allows Cloud-based dashboards in Core and Enterprise plans to update more frequently than the standard hourly rate. This is ideal for real-time operations where immediate data visibility is critical.

Because real-time updates place a larger demand on server capacity, the cost for this add-on is dynamic and based on your specific usage and infrastructure needs. To get a tailored quote, reach out to sales@fugo.ai.

This is an add-on designed to support Enterprise Plan users who need enhanced IT onboarding, compliance support, and advanced security measures. This package is particularly useful for larger organizations with strict security requirements or regulatory standards to meet.

Cost

What's included:

To understand what the main differences are between the plans in terms of features covered, please refer to the breakdown below 👇

We provide discounts for non-profits, startups, and religious organizations.

The discounts are available through coupon codes (a.k.a. promotion codes) that our team will share with qualifying customers.

Reach out to sales@fugo.ai if you have any questions about qualifying for a discount.

We accept payment in the following currencies: USD, GBP, EUR.

These methods are available directly at checkout & are handled securely through our payment processor - Stripe:

The availability of these payment options is determined automatically by Stripe based on your region and eligibility.

For Enterprise plan users, we also offer annual invoicing as a payment option. This allows you to settle your subscription costs via:

These methods are generally reserved for larger-scale deployments or customers with custom pricing agreements. To inquire about this option, reach out to us at billing@fugo.ai.

Once your 14-day free trial is over, you will be prompted to upgrade your plan and add a payment method.

You can upgrade to a paid plan at any time by logging into your account & heading to your Billing portal at https://www.fugo.ai/app/account/upgrade.

You can also access it from the green Account icon in the top right corner of the CMS. Navigate to the Upgrade tab to choose a plan.

Click Upgrade on the plan you want to select.

This will open the payment detail form for you to fill out.

Here, you will need to:

1. Select your currency (we currently accept payment in USD, EUR, and GBP)

2. Select your payment schedule (yearly or monthly)

Then hit Subscribe.

You'll designate how many licenses you want to purchase on the next page - Checkout.

On the Checkout page, you'll need to:

1. Input the number of licenses you want to purchase from the Qty dropdown under Fugo Plan.

2. Add a promotion code if you have one.

3. Follow the steps in the right hand panel to complete the process of adding your preferred payment method.

Your subscription details are tracked in the Billing tab of your account, and include:

You can find the Billing tab in your account portal, accessed from the circular green Account icon in the top right corner of the CMS.

Your Billing tab will show you how many screen licenses you have available in your account & how many are currently in use.

You can remove or add screen licenses any time throughout your account life cycle.

Click the Update Screen License Count button to do so. Follow the prompts to add or reduce your count.

Every time you add a screen to your Fugo account, you'll be charged for that screen at full rate for the month, or pro-rata if you've added the screen in the middle of a billing cycle.

With annual plans where you’ve already pre-payed for the year, you can add screens pro-rata at any point within the annual cycle.

For example, if your subscription started on January 1st & you’re on the monthly plan and you add a screen later on in the month, then you’ll be charged a prorated amount until your subscription renews on February 1st. Once the next month begins you’ll see both screens on just one invoice.

You can also remove a screen, which will stop it from displaying content or becoming billed for in your next payment cycle.

You will select your plan at the time of upgrading, and you can change your plan or payment schedule at any time.

You can do that from the 3 dot menu next to your plan type.

To update or change your payment method, go to your account's Billing tab at https://www.fugo.ai/app/account/billing.

Click Add a Payment Method to re-submit a new payment information form with the updates in any information applicable (i.e. address, zip code, expiration dates, etc.).

Click Request Alternative Payment to send us a message about your preferred method of payment.

You can make changes through the portal directly, or reach out to billing@fugo.ai if you have any questions or need help with payment updates.

If you need to download a recent invoice, you can do so from the Billing tab of your account, under Invoices.

Click the 3 dot menu next to your invoice & then Download.

You can specify an email address to route your invoices & billing information to. It does not need to match the email address registered to your Fugo account.

To update your billing email address, reach out to our team at billing@fugo.ai with your request.

You can cancel your subscription any time. To do so, go to the Billing tab of your account at https://www.fugo.ai/app/account/billing.

Click the 3 dot menu next to your plan type and select Cancel Subscription from the drop down.

No. We don't ask for a credit card up front, so you'll only be charged when you decide you're ready to upgrade to a paid subscription. If you want to continue after your trial, we'll ask for payment details and resume your service.

Every device (that is, every screen or media player) that is connected to your Fugo account requires its own license; each license is charged at full rate for the month if it is linked to a live screen.

You can add or remove screens at any time; your current screen count & renewal date will be reflected in the billing portal of your account. With our annual plan, you prepay for the year and can add screens pro-rata at any point during the annual cycle.

This would be considered an annual invoiced plan, and we may be able to accommodate your preferences, but please note that this plan requires certain conditions to select as your Fugo subscription.

Also note, this plan does not qualify for the annual discount incentive that is available if the plan is paid via credit card. Some companies and organizations have a purchase order or reimbursement plan available for expenses – we recommend this option to pay via credit card if available. For more information, contact our team at billing@fugo.ai.

Note that all standard and premium apps & features are available during your 14-day free trial, apart from Dashboards. You can request to activate dashboards in your trial from your Dashboards page.

The easiest way to activate a premium feature or app is to subscribe to our Core or Enterprise plan at the end of your trial period.

Are any apps and integrations an extra cost to my subscription?

The majority of apps available in the Fugo App Store are available to use with your Fugo subscription. However, there are a couple of important things to understand:

We'll provide clear information in our guides if a service requires a third-party account or additional cost, so you can make an informed decision before integrating.

If you have additional questions or need support with your Fugo subscription, there are multiple ways to get in touch with us: